Imperial Exotic Reptiles Guarantees

At Imperial Exotic Reptiles, we stand behind the quality and health of our reptiles. We are committed to providing you with the best possible experience, ensuring that you receive a healthy and well-cared-for pet. Here are the guarantees we offer to our valued customers:

Health Guarantee

30-Day Health Guarantee

  • We guarantee that all reptiles purchased from Imperial Exotic Reptiles are healthy and free from any obvious illnesses or defects at the time of sale.
  • If your reptile exhibits any signs of illness within 30 days of purchase, please contact us immediately. We will work with you to resolve the issue, which may include a consultation with our experienced staff, veterinary care, or a replacement reptile if necessary.

Live Arrival Guarantee

Live Arrival Assurance

  • We ensure that all reptiles shipped from Imperial Exotic Reptiles arrive alive and in good condition.
  • In the rare event that a reptile does not survive transit, please notify us within 24 hours of delivery. We will require photographic evidence and may request the reptile be returned to us. A replacement reptile or a full refund will be provided.

Customer Satisfaction Guarantee

Customer Support and Guidance

  • Our commitment to your satisfaction doesn’t end with your purchase. Our knowledgeable staff is available to provide ongoing support and guidance to help you care for your new reptile.
  • Whether you need advice on habitat setup, feeding, or general care, we are here to assist you. Contact us anytime with your questions or concerns.

Ethical and Responsible Practices

Ethical Sourcing

  • We are dedicated to ethical sourcing and breeding practices. All our reptiles are obtained from reputable breeders and suppliers who adhere to the highest standards of animal welfare.
  • We ensure that our reptiles are bred and raised in humane conditions, promoting the well-being of each animal.

Captive-Bred Assurance

  • The majority of our reptiles are captive-bred, ensuring they are accustomed to human interaction and less likely to carry diseases compared to wild-caught specimens.
  • Captive-bred reptiles typically have better temperaments and are easier to care for, making them ideal pets.

Accurate Representation Guarantee

True-to-Description

  • We guarantee that all reptiles are accurately described in our listings. This includes their species, age, sex, and any specific characteristics such as morphs or color patterns.
  • If you find that the reptile you receive does not match the description provided, please contact us immediately for a resolution.

Our Promise to You

At Imperial Exotic Reptiles, we are passionate about reptiles and committed to providing the highest quality animals and customer service. Your satisfaction and the health of our reptiles are our top priorities. With our comprehensive guarantees, you can be confident in your purchase and enjoy the experience of owning a reptile from Imperial Exotic Reptiles.

For any questions or to learn more about our guarantees, please feel free to contact us. We look forward to helping you find the perfect reptile companion!